Eric A. Shank
(541) 399-2527, White Salmon, WA
OBJECTIVE
Senior leadership position in rapidly growing business with dynamic products, projects and teams. Drive best practices in Product Management and Product Development with focus on customer end user experience. Leverage experience creating over 50 shipped products and driving rapid revenue growth, building new business.
PROFESSIONAL EXPERIENCE
{CURRENT
EMPLOYER} April 2004 - Present, Bingen, WA. Product Manager
Responsible for all products and product development projects. Supported by a
100 person engineering organization. Helped grow company from no products to a
$400M buyout. Defined high technology aerial robotics products. Guided
cross-disciplinary product development programs and projects to successful
product launches and sustainment. Helped define AS9100 (ISO 9000) processes.
Oversight of over 100 projects.
USER EXPERIENCE CONSULTANT Mar 2003 - April
2004, Sebastopol, CA
Strategic and tactical services in product management, design and development.
Clients in e-commerce, aerospace, staffing, travel & medical informatics
industries. Designed information architecture for retail micro-site and complex
multi-brand global staffing organization.
AGILENT TECHNOLOGIES, January 2001- March
2003, Santa Rosa, CA
Human-Factors Engineer/Scientist (Systems Engineering Lead)
Facilitated multi-disciplinary teams of 4-12 people in user-centered product definition and design. Set group directions and process. Designed and implemented usability programs. Designed and maintained storyboards and prototypes.
Led systems engineering teams in requirements gathering and design for two major new product platforms
Recognized. by management for superior mentoring of junior staff
YELLOWGIANT CORPORATION, April 2000- October 2000, Oakland, CA Director of User Experience
Primary architect of user experience for web and wireless directory products and business-services applications. Defined product integrating end user goals and tasks with market opportunities and revenue models for this pre-venture startup.
AUSTIN-HAYNE /
SUCCESSFACTORS.COM, May 1999-March 2000, San Mateo CA
Senior Product Manager & User Experience Architect
Responsible for "holding the vision" and defining requirements for SuccessFactors.com product suite. Bridged gap between engineering and marketing by introducing user-centered requirements gathering. Instrumental in the successful merger of the two companies by devising method to identify product line synergies
THE DIALOG CORPORATION, August 1998-May 1999 Product Architect & Sr. User Interface Designer
Research and development in library science and desktop news product user interfaces. Tactical leadership, web-based application architecture, interaction and graphic design, executive consulting, usability program development and requirements generation for new products. Redesigned web directory product resulting in 100% increase in product revenues in first quarter of release
STUDIO ARCHETYPE (formerly Clement Mok Designs, now Sapient) August 1996 - August 1998, San Francisco CA
User Experience Architect & Usability
Engineer
Architect and design team leader in user research, interaction design and user
experience. Designed and moderated usability test programs.
Architect for award winning E*TRADE.com and Nagano Olympics Official websites
Pioneered use of contextual inquiry, usability testing and user-interface prototyping in the company
Designed concept for Nintendo.com and innovative search engine for IBM.com
Director, User Research (Acting)
Founded the User-Centered Design program at Studio Archetype. Obtained funding
from clients, created and staffed a new department within the studio. Developed
strategic directions and research and design process. Successfully pitched
usability investment to 3COM, UPS, E*TRADE and Compaq.
UCLA @ NASA DRYDEN FLIGHT RESEARCH CENTER Research Associate, 1994- 1995. Edwards AFB, CA
UCLA ANDERSON GRADUATE SCHOOL OF MANAGEMENT Research Associate, 1992- 1993. Los Angeles, CA
EDUCATION
UNIVERSITY OF CALIFORNIA, LOS ANGELES 1990-1996 Los Angeles, CA
M.S. and Ph.D. all-but-dissertation in Computer Science: Scientific Computing. Minor fields in Human-Computer Interaction and Database Management Systems
MASSACHUSETTS INSTITUTE OF TECHNOLOGY Cambridge, MA
B.S. in Aeronautical and Astronautical Engineering
HONORS AND BACKGROUND