(541) 386-3296, Hood River, OR
eric@eshank.com
Summary
Proven leadership in driving best practices in Product Management, Product Development and Systems Engineering for new and growing companies. Facilitative and user-centered approach to creating innovative, insightful and high quality products. Over 35 shipped products. Award-winning designer and patented inventor.
Professional Experience
PROFESSIONAL CONSULTANT
Product Development Consultant, Self EmployedAGILENT TECHNOLOGIES, January 2001- March 2003, Santa Rosa, CA
Human-Factors Engineer/Scientist (Systems Engineering Lead)
Facilitated multi-disciplinary teams of 4-12 people in user-centered product definition and
design. Set group directions and process. Designed and
implemented usability programs. Designed and maintained
storyboards and prototypes in Visual Basic, Macromedia Director and Visio.
YELLOWGIANT CORPORATION, April 2000- October 2000, Oakland, CA
Director of User Experience
Primary architect of
user experience for web and
wireless directory products and business-services applications.
Defined product integrating
end user goals and tasks with market opportunities and revenue models.
AUSTIN-HAYNE / SUCCESSFACTORS.COM, May 1999-March 2000, San Mateo CA
Senior Product Manager
Responsible for "holding the
vision" and defining requirements for SuccessFactors.com product suite.
User Experience Architect
Researched user
needs, modeled user workflow and created new product concepts and
prototypes to expand the company's product offering. Generated product
requirements in close partnership with marketing, led strategic planning
for new products with the executive team.
THE DIALOG CORPORATION, August 1998-May 1999, Mountain View CA
Product Architect & Senior User Interface Designer
Research and development in library science and desktop news product
user interfaces. Tactical leadership, web-based application architecture, interaction
and graphic design, executive consulting, usability program development and
requirements generation for new products.
STUDIO ARCHETYPE (formerly Clement Mok Designs, now Sapient) August 1996 - August 1998, San Francisco CA
User Experience Architect & Usability Engineer
Architect and design team leader in user research, interaction
design and user experience. Designed and moderated usability test
programs.
Director, User Research (Acting)
Founded the User-Centered Design program at Studio Archetype.
Demonstrated value to executive team, obtained funding from clients, created
and staffed a new department within the studio. Developed strategic
directions and research and design process.
NASA DRYDEN FLIGHT RESEARCH CENTER and UCLA Research Associate, 1994- 1995. Edwards AFB, CA
UCLA ANDERSON GRADUATE SCHOOL OF MANAGEMENT Research Associate, 1992- 1993. Los Angeles, CA
Education
UNIVERSITY OF CALIFORNIA, LOS ANGELES Los Angeles, CA
M.S. in Computer Science
Ph.D. all-but-dissertation, 6 years research experienceScientific Computing (major field)
Human-Computer Interaction (minor field)
Database Management Systems (minor field)
MASSACHUSETTS INSTITUTE OF TECHNOLOGY Cambridge, MA
B.S. in Aeronautical and Astronautical Engineering
| In-depth Trainings | Specialized Workshops & Seminars | |
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| Technical skills: HTML, Visual Basic, Visio, Powerpoint, Macromedia Director, Lingo, Javascript, Java script, XML, MS Office: Word, Powerpoint, Excel, Project, Access, Hypercard, Camtasia, Acrobat, Adobe Photoshop, Flash, Netmeeting, Webex, FrontPage, Premiere | ||
Honors and Background